Returns
We strive to provide a positive online customer experience but understand that, on occasion, a purchase has to be returned. A purchase may be returned, in the same unused/unworn condition as when sold up to ten (10) days from when it was delivered to the recipient. It must be returned in its original packing. The purchaser is responsible for the return shipping costs. UPS is our preferred carrier, please purchase shipping insurance and advise us of the tracking number.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the Manage My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item(s).
If you do not have a customer account, please email gallery@archiebray.org with a description of the item, when we might expect its delivery and your phone number. When we receive the item, gallery staff will contact you directly to complete the return. Gift certificates and opened electronic/print media may not be returned.
If the purchase was a gift and is returned to us with the gift receipt, a gift certificate will be issued to the recipient for the amount of the purchase price.
You may visit our gallery in-person to return or exchange your purchase; a receipt is required.
Exchanges
While exchanges may not be possible due to the unique qualities of ceramic objects we will, nonetheless, attempt to ensure your satisfaction. Please contact the gallery staff at 406/443-3502 ext.118 or gallery@archiebray.org to discuss options.
You may visit our gallery in-person to return or exchange your purchase; a receipt is required.
Damaged Works
Please open and inspect your purchase upon receipt to ensure there is no visible damage to the package’s contents. If there is damage, please photograph the packaging and any breakage or cracking and immediately email gallery@archiebray.org or call 406/443-3502 ext.118 during business hours so we can report it to the carrier.
Need help?
If you have questions or need assistance please email us at gallery@archiebray.org and a gallery staff member will return you message as soon as possible or call 406/443-3502 ext.118 during business hours.
